LEARNING LOG NO. 1
Having diverse field of expertise among our classmates, our professor grouped us strategically (IT grouped with non IT). I was paired with classmates from the IT industry for our group project. I appreciate his motives for doing so.
The importance of IT Service Management was given emphasis. I think it is important because nowadays, business and companies highly depends on technology, from basic to complex.
I also realized that to give better services to clients, an organization must first know what the organization is all about. Having an inventory of the IT resources is needed.
IT supports business. IT must be cost efficient. I agree with the professor when he said those. I think depending on IT opposite of what he discussed is indeed risky for the organization. Business requirements must be in-lined with IT and the organization has enough budget for it.
IT service management was also introduced. The group was enlightened with the best practices in ITSM as it was included in ITIL. It was clear to me now the purpose of ITIL and its role.
I appreciate that ITIL is flexible and supports process improvement, which I think is crucial to an organization’s growth.
And most of all, the most challenging part is the group activity. I appreciate the way the professor is encouraging us to take part of the class discussion. He always encourage us to be more participative as well as gain focus.
Having diverse field of expertise among our classmates, our professor grouped us strategically (IT grouped with non IT). I was paired with classmates from the IT industry for our group project. I appreciate his motives for doing so.
The importance of IT Service Management was given emphasis. I think it is important because nowadays, business and companies highly depends on technology, from basic to complex.
I also realized that to give better services to clients, an organization must first know what the organization is all about. Having an inventory of the IT resources is needed.
IT supports business. IT must be cost efficient. I agree with the professor when he said those. I think depending on IT opposite of what he discussed is indeed risky for the organization. Business requirements must be in-lined with IT and the organization has enough budget for it.
IT service management was also introduced. The group was enlightened with the best practices in ITSM as it was included in ITIL. It was clear to me now the purpose of ITIL and its role.
I appreciate that ITIL is flexible and supports process improvement, which I think is crucial to an organization’s growth.
And most of all, the most challenging part is the group activity. I appreciate the way the professor is encouraging us to take part of the class discussion. He always encourage us to be more participative as well as gain focus.
Comments
Post a Comment