Service Management

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 6 Release Management                             The class was introduced with Release Management as one of the components in the ITIL Service Support.               The professor also pointed out that the release originated from the Request for Change and should be tested first before release.               The topic was quite interesting, I can now interpret version using version id e.g. in games and other software applications we use.               The class was also introduced of the benefits of implementing Release Management processes which includes minimizing the threats and risk d...

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 4 Change Management                             The class was introduced with Change Management as one of the components in the ITIL Service Support.                             The class shared that the availability of IT services is essential to almost all organization, in our respective industry. In addition, we learned that organizations demand IT department to consistently deliver changes effectively and efficiently without any unfavorable impact to the services.               This lesson pointed out the significance of being knowledgeable The professor pointed out ITIL Change Manageme...

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 5 Configuration Management                             The class was introduced with Configuration Management as one of the components in the ITIL Service Support.               I was not able to attend the class on the scheduled day of lecture so all I did was to read over the supplemental lecture sent       by the professor.               Browsing over the material I learned interesting facts about configuration management. At first I was thinking it was a simple inventory of supplies, materials and physical attributes of IT components in an organization, it turn out to be very useful when properly implemented.   ...