Learning Log 4

BENEDEN N. MORONG

SERVICE MANAGEMENT

LEARNING LOG NO. 4

Change Management

             

              The class was introduced with Change Management as one of the components in the ITIL Service Support.

             

              The class shared that the availability of IT services is essential to almost all organization, in our respective industry. In addition, we learned that organizations demand IT department to consistently deliver changes effectively and efficiently without any unfavorable impact to the services.

              This lesson pointed out the significance of being knowledgeable

The professor pointed out ITIL Change Management which aims to minimize the risks of exposure, impact and disruption to the service, primarily implementing changes successfully first time and thus saving time and money.

              I also understand the importance and value of an effective and efficient ITIL Change Management Process to both IT and organization.

              The lesson also pointed the importance of proper recording of Request for Change. Categorizing which depends on RFCs Urgency and Impact was also discussed. We are also introduced to the use of Priority Matrix.

              On my opinion, effective implementation of Change Management helps to improved risk assessment and reduced negative impact of changes on the quality of services and Service Level Agreements (SLAs). It also helps to increase productivity, reduce number of urgent Changes and the back-out of erroneous Changes.