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LEARNING LOG NO. 11 IT Service Continuity

LEARNING LOG NO. 11 IT Service Continuity                             The class was introduced to Service Continuity Management.                             The professor presented the Service Continuity Management for IT services. He noted that in view of the strategic dependency of many enterprises on the supporting IT services, the availability and functionality of these services is today vital to the business. Enterprises must therefore prepare for situations when services are massively disrupted and perhaps unavailable for a lengthy period. Modern IT service continuity management puts the emphasis on prevention. In coordination with the business, IT takes measures to reduce the probability and the impact of system...
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LEARNING LOG NO. 10 Availability Management

LEARNING LOG NO. 10 Availability Management                             The class was introduced to Availability Management.                             The professor presented the Availability Management for IT services. He noted that in the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.               It was discussed that Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services...
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LEARNING LOG NO. 9 Capacity Management

LEARNING LOG NO. 9 Capacity Management                             The class was introduced to Capacity Management.                             The professor presented the Capacity Management for IT services. He further discussed that capacity management focuses on the resources that can help to provide the services offered by the organization.                             The objective of Capacity Management was also discussed. It focuses to provide enough capacity to satisfy capacity and performance requirements. It should be timely and cost-effective. I noticed that performance is ment...
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Learning Log 8

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 8 IT Financial Management                             The class was introduced to IT Financial Management.                             My learning for this session is based from the supplemental sent by the professor and from personal research.            The professor presented the Financial management for IT services, a process inside the Service Strategy phase of an ITIL IT Service Lifecycle basically consisting of three main processes: Budgeting, Accounting and Charging.                       ...
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Learning Log 7

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 7 Service Catalogue                             The class was introduced to the use of the service catalogue within service management processes.                             The professor also presented the service catalogue requirements and what information do we need within the service catalogue for the service desk.               In our discussion, service catalogues are just that, a catalog of the services the department/company provides.   However, maximizing the its benefit, service catalogue helps to align business priorities.         ...
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Learning Log 6

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 6 Release Management                             The class was introduced with Release Management as one of the components in the ITIL Service Support.               The professor also pointed out that the release originated from the Request for Change and should be tested first before release.               The topic was quite interesting, I can now interpret version using version id e.g. in games and other software applications we use.               The class was also introduced of the benefits of implementing Release Management processes which includes minimizing the threats and risk d...
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Learning Log 4

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 4 Change Management                             The class was introduced with Change Management as one of the components in the ITIL Service Support.                             The class shared that the availability of IT services is essential to almost all organization, in our respective industry. In addition, we learned that organizations demand IT department to consistently deliver changes effectively and efficiently without any unfavorable impact to the services.               This lesson pointed out the significance of being knowledgeable The professor pointed out ITIL Change Manageme...
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