Learning Log 6

BENEDEN N. MORONG

SERVICE MANAGEMENT

LEARNING LOG NO. 6

Release Management

             

              The class was introduced with Release Management as one of the components in the ITIL Service Support.

              The professor also pointed out that the release originated from the Request for Change and should be tested first before release.

              The topic was quite interesting, I can now interpret version using version id e.g. in games and other software applications we use.

              The class was also introduced of the benefits of implementing Release Management processes which includes minimizing the threats and risk during implementation.     

             

              The professor also noted that we can control implementation through Project Management wherein if we recall, Project Management is concerned with control of time and resource.

              Clustering of releases was also discussed which reveals that a can minimize disruption of services in during implementation of releases.

             

              I also valued the fact sign-off documents is deemed necessary to close Change Management Process.

              In my opinion, Release Management ensure that the integrity of the live environment is protected and that the correct components are released