Service Management

LEARNING LOG NO. 11 IT Service Continuity                             The class was introduced to Service Continuity Management.                             The professor presented the Service Continuity Management for IT services. He noted that in view of the strategic dependency of many enterprises on the supporting IT services, the availability and functionality of these services is today vital to the business. Enterprises must therefore prepare for situations when services are massively disrupted and perhaps unavailable for a lengthy period. Modern IT service continuity management puts the emphasis on prevention. In coordination with the business, IT takes measures to reduce the probability and the impact of system...

LEARNING LOG NO. 10 Availability Management                             The class was introduced to Availability Management.                             The professor presented the Availability Management for IT services. He noted that in the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.               It was discussed that Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services...

LEARNING LOG NO. 9 Capacity Management                             The class was introduced to Capacity Management.                             The professor presented the Capacity Management for IT services. He further discussed that capacity management focuses on the resources that can help to provide the services offered by the organization.                             The objective of Capacity Management was also discussed. It focuses to provide enough capacity to satisfy capacity and performance requirements. It should be timely and cost-effective. I noticed that performance is ment...