Service Management

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 8 IT Financial Management                             The class was introduced to IT Financial Management.                             My learning for this session is based from the supplemental sent by the professor and from personal research.            The professor presented the Financial management for IT services, a process inside the Service Strategy phase of an ITIL IT Service Lifecycle basically consisting of three main processes: Budgeting, Accounting and Charging.                       ...

BENEDEN N. MORONG SERVICE MANAGEMENT LEARNING LOG NO. 7 Service Catalogue                             The class was introduced to the use of the service catalogue within service management processes.                             The professor also presented the service catalogue requirements and what information do we need within the service catalogue for the service desk.               In our discussion, service catalogues are just that, a catalog of the services the department/company provides.   However, maximizing the its benefit, service catalogue helps to align business priorities.         ...