Learning Log 7

BENEDEN N. MORONG

SERVICE MANAGEMENT

LEARNING LOG NO. 7

Service Catalogue

             

              The class was introduced to the use of the service catalogue within service management processes.

             

              The professor also presented the service catalogue requirements and what information do we need within the service catalogue for the service desk.

              In our discussion, service catalogues are just that, a catalog of the services the department/company provides.  However, maximizing the its benefit, service catalogue helps to align business priorities.

             

              The class was also introduced of the benefits of having service catalogues which includes

                  

              Before our discussion, my idea of a service catalogue includes  functions, processes, activities roles, responsibilities and service components. However, as the professor explains it to us, it is a database or structured document with information about all live IT services, including those available for deployment. It tells what is being offered.

              The professor also noted that defining a service level agreement entails cost. That is why there is a check the company’s capability by looking into its current operations, configuration and availability management.

             

              I also valued the fact that customer relationship is being considered in preparing the Service Catalogue and that the service team themselves also needs support.

              In my opinion, Service Catalogue is one of the most important area of service management because it helps to Align and integrate with business needs.